How to create your WhatsApp link for your online store
A WhatsApp link for eCommerce bridges the gap between browsing and buying. When customers can get instant answers about sizing, stock, or shipping, conversion rates soar.
Where to use your eCommerce WhatsApp link
- Product pages — "Ask about this product" button next to Add to Cart.
- Checkout page — reduce abandonment with instant support access.
- Packaging inserts — QR code for returns, support, or reorders.
- Email campaigns — WhatsApp link as a CTA in promotional emails.
- Social media ads — direct link from Instagram/Facebook product ads.
Works with any platform — Shopify, WooCommerce, BigCommerce, or custom stores. Just paste the link wherever you need it.
Step-by-step guide
- Enter your support number — Select your country code and type in the phone number your customer service team uses on WhatsApp.
- Add a product inquiry message — Include the product name in the pre-filled text so your team knows exactly what the shopper is asking about.
- Embed it on your store — Place the link on product pages, your checkout flow, and include the QR code in your packaging inserts for post-purchase support.
Frequently Asked Questions
Yes. Print the QR as a packaging insert so customers can scan it for support, returns, or to reorder — keeping them connected to your brand post-purchase.
Yes. Generate a unique link per product with the item name in the pre-filled message so your team instantly knows which product the customer is asking about.
Yes. The generated link is a standard URL that works anywhere — paste it into any CMS, landing page builder, or even your email campaigns.